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Q. |
I understand I have to use a network eye care provider. Who provides the vision care services for this plan?
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A. |
SafeGuard contracts with private practice and commercial chain vision care professionals who have agreed to provide care at a reduced fee for our members. By receiving care from these providers, we can ensure you get the best vision care available that is also affordable.
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Q. |
Do I have a waiting period on this plan? |
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A. |
Your organization may have a waiting period before you are eligible to enroll in the SafeGuard plan but there are no waiting periods once you enroll.
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Q. |
I haven't received my ID card yet, do I need it to receive services? |
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A. |
A temporary SafeGuard ID card is included in your enrollment kit. Your permanent card will be sent to you upon receipt of your enrollment application.
You do not need your ID card to receive services; SafeGuard's network of vision care professionals can check eligibility directly through SafeGuard.
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Q. |
What if I move or want to see a vision care professional near my work, can I change vision care providers? |
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With this plan, you are not required to "pre-select" a vision care provider when you enroll. You may make an appointment with any SafeGuard contracted vision care professional--just consult our online Directory of Participating Providers by clicking on "Dental & Vision Directories" above.
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Q. |
What is the difference between an optometrist, an optician and an ophthalmologist? |
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A. |
Optometrists are doctors who provide routine eye care; they are able to diagnose and treat eye conditions and eye diseases, and can prescribe glasses and contact lenses.
Ophthalmologists are medical doctors who specialize in eye and vision care and the prevention of eye disease and injury; they can perform surgery and the diagnoses and treatment of diseases that affect vision as well as prescribe glasses and contact lenses.
Opticians are technicians who make, verify and deliver lenses, frames and other specially fabricated optical devices; they require a prescription from an Optometrist or Ophthalmologist.
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Q. |
I am considering LASIK surgery as an option. Does SafeGuard offer any LASIK discounts? |
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A. |
As a member in a SafeGuard vision plan, you and your immediate family members are eligible for a savings of 15% off the usual and customary charges or a 5% off a TLC promotional fee for LASIK at any TLCVision Advantage Network location. To find out more informaiton, visit the TLC Laser Eye Centers website.
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Q. |
Who can I contact if I have other questions? |
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A. |
Your Human Resource Department can help you with questions specific to your organization's requirements. If you have any questions about the SafeGuard plan, you can contact our Customer Service Department at 800.880.1800 or you can email Customer Service at web.cust.serv@safeguard.net.
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